Operational Improvement -

Before You Expand a Program, Test the Operation Behind It

A strong mission can create pressure to grow quickly. An organization sees increasing demand, identifies an unmet need, or receives an opportunity to serve more people. The natural response is to expand. But before increasing volume, there is another question worth asking: Can the current operation carry the additional work without reducing quality? Growth Can

Operational Improvement: When Good People Are Working in Broken Systems

Leave a Comment / Operational Improvement / John Watson

Operational improvement begins with a simple question: Is poor performance really a people problem, or are good people being asked to work within systems that make success unnecessarily difficult? When organizational performance declines, leaders often respond by increasing supervision, adding training, rewriting expectations, or replacing employees. Sometimes those actions are necessary. But sometimes the people

Operational Improvement: When Good People Are Working in Broken Systems Read More »